Contact Us – New Zealand Downunder Travel Insurance Offices

Please call 0800 244 633 (freephone) for any internet related enquiries.

Downunder Travel Insurance prides itself on its excellent customer service and ability to provide you with the best policy for your needs, whether you require backpacker insurance, annual travel insurance or one way travel insurance. We have specialist consultants willing and able to answer your every question.  We are also available to assist you with any questions you may have regarding your current Downunder Travel Insurance policy. Please remember we are best able to help you if you contact the office of the country you bought your policy in. For example, if you are now travelling through Australia but bought your policy in the UK, please contact the UK Offices.

If you are calling with a current travel insurance policy enquiry, please have your policy number ready to help us assist you.

New Zealand Offices

Opening Hours Email
Mon-Fri      9am-5pm
Contact Numbers Street Address
Freephone: 0800 244 633 Level 1

47 Clyde Road

Browns Bay
 Internet Auckland, 0630 New Zealand 

Australian Offices


Opening Hours Email
8am to 5pm Monday - Friday (EST)
Contact Numbers Internet

Freephone: 1800 148 766

United Kingdom Offices


Opening Hours Email
Mon-Fri      9am-5.30pm
Contact Numbers Internet
Freephone: 0800 393 908
Outside UK: (44) 207 402 9211  
Fax: (44) 207 402 9273  


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Downunder Insurance New Zealand
Opening Hours – 9am to 5:30pm Monday – Friday
Phone – 0800 244 633
Fax – (64) (9) 489 9573

©2017 Downunder Insurance.

This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 (Incorporated in Australia) trading as Allianz Global Assistance and is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. Downunder Worldwide Insurance Ltd, Company No. 1014965 arranges this insurance as agent of Allianz Global Assistance. You should consider the Policy Wording before making any decisions about this product.

For further information on Allianz Australia Insurance Limited’s financial strength rating, please refer to the Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice

Allianz Global Assistance Logo DUinsure’s policies are issued and managed by Allianz Global Assistance and underwritten by Allianz Australia Insurance Limited