Coronavirus: Historical Travel Alerts

On this page,you will find all historical Coronavirus updates. To see the latest Coronavirus updates and all current information, please visit our Travel Alerts Page. 

Coronavirus Outbreak, 28 Feb 2020

In order to help customers who have questions about Coronavirus, please read our latest update below.

 

Policy coverage position

Our policies contain exclusions relating to an epidemic or pandemic and also known events in the mass media.

Therefore, regardless of when you purchased your policy and the destination:

  • - It is unlikely that any claim will be covered if it relates to the Coronavirus;
  • - This applies to all countries, including countries where MFAT has not yet issued a Coronavirus (COVID-19) travel-related warning;
  • - However, we will assess each claim based on its individual facts and circumstances and policy terms and conditions; and
  • - If you wish to submit a claim, please lodge this online here.
     

Emergency response assistance

  • It is always our priority to assist our customers when they need help. If you are overseas and have contracted the Coronavirus or have developed symptoms, please contact our 24/7 Emergency Assistance team on +64 9884 0229.

 

Government Advice

  • - The novel coronavirus (2019-nCoV) has been widely reported in the media and continues to make headlines around the world.
  • - The New Zealand Government (MFAT) raised its travel advice level to 'Do Not Travel' to all of China on 2 February 2020.
  • - The World Health Organisation (WHO) declared the Coronavirus a global health emergency on 31 January 2020.
     

Your duty to mitigate costs

When submitting a claim, you must do everything you can to minimise and reduce the cost of your claim and provide all supporting documentation of the event and expenses incurred. If your travel has been affected, we recommend you contact your airline and accommodation provider as soon as possible if you would like to amend your travel plans.

Some airlines have announced they are offering refunds, and some are even offering to waive cancellation fees. Some hotel providers have issued statements that they will offer free cancellations on all bookings in countries affected by the coronavirus.

 

For historical Coronavirus travel alerts, please visit this page.

Coronavirus Outbreak

Updated 5 Feb 2020

It is always our priority to assist our customers when they need help. If you are overseas and have contracted the Coronavirus or have developed symptoms, please contact our 24/7 Emergency Assistance team on +64 9884 0229.

The novel coronavirus (2019-nCoV) has been widely reported in the media and continues to make headlines around the world.

The New Zealand Government (MFAT) raised its travel advice level to 'Do Not Travel' to all of China on 2 February 2020.

The World Health Organisation (WHO) declared it a global health emergency on 30 January 2020.

All of our policies contain exclusions relating to an epidemic or pandemic and also known events in the mass media. Therefore it is unlikely that any claim for cancellation of your trip (to anywhere in the world) will be covered if it relates to the coronavirus. However, we will assess each claim based on its individual facts and circumstances and policy terms and conditions.

Your policy requires you to mitigate your costs. If your travel has been affected, we recommend you contact your airline and accommodation provider as soon as possible if you would like to amend your travel plans in and out of China. 

Some airlines have announced they are offering refunds for travel to and from mainland China, and some are even offering to waive cancellation fees. Some hotel providers have issued statements that they will offer free cancellations on all bookings in Wuhan or in greater China.

Coronavirus Outbreak, China 

Updated 28 January 2020

The New Zealand Government raised its travel advice level to 'Do Not Travel' to all of Hubei Province, China on 25 January 2020.

The novel coronavirus (2019-nCoV) has been widely reported in the media and by authorities such as the World Health Organisation (WHO), and continues to make headlines around the world. The situation of the outbreak, which originated in Wuhan, China, has rapidly escalated. There are now more than 4,500 reported cases in mainland China.

Travel restrictions have been heightened and wearing masks in public is now mandatory in some cities. The outbreak of the virus comes during the Lunar New Year celebration resulting in an expected increase in travel disruptions.

For any policies that may offer cover for risks associated with contagious disease, there is unlikely to be any cover for claims arising from any event related to coronavirus (2019-nCoV) for travel to and/or from China on policies purchased after: Midday NZDT on Saturday, 25 January 2020.

Policies purchased before the time above may also be subject to exclusions relating to an epidemic or pandemic. Please read your policy wording for the full policy terms, conditions, limitations and exclusions.

We recommend you contact your airline and accomodation provider as soon as possible if you would like to amend your travel plans in and out of China. Some airlines have announced they are offering refunds for travel to and from mainland China, and some are even offering to waive cancellation fees. 

Some hotel providers have issues statements that they will offer free cancellations on all bookings in Wuhan or in greater China. 

Issued 23rd January 2020: Coronavirus, Wuhan City, Hubei, China


If you already have travel booked and you are concerned about whether you should travel to China, we recommend that you contact your airline, hotel and tour providers regarding the best option in altering your trip. There is no provision to claim under your policy for change of mind or fear of travel. Some travel service providers may provide penalty-free options to amend travel arrangements.

If you were planning on travelling to Wuhan, you must have purchased a policy before 2AM (NZDT), 23 January in order to be covered. If you entered into a policy after 2AM on the 23 January 2020, we would expect that this was done with an awareness of this event, the upgraded travel warning for Wuhan and the applied travel restrictions.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Policy Wording (PDS) and Certificate of Insurance you received when you purchased your travel insurance.

To see the latest Coronavirus updates and all current information, please visit our Travel Alerts Page.